New app for clinic check-in


Wednesday, April 23, 20143:23:33 EDT PM - Niagara Falls Review & Welland Tribune


Primary Care Niagara has introduced a new app that allows patients to check-in to its clinics using their smartphones.

Primary Care Niagara is putting control in its patients hands.

A new app has been developed for its walk-in clinics in Welland and Niagara Falls that will allow people to reserve their place in the waiting room using their iPhone, Android or BlackBerry smartphones.

The FastWebCheckin app is expected to further increase convenience, reduce wait times and lessen exposure to waiting room illnesses.

Primary Care Niagara introduced a web-based check-in system in 2009 and 25,000 patients have since registered online.

But that system “did not integrate well with mobile devices,” said clinical service director Tim Windsor.

With more and more people using smartphones to surf the web, the decision was made to invest in development of an app.

A company was hired last August to begin work on the project. A soft launch of the free app was held January through Primary Care Niagara’s website and two weeks ago it was accepted into popular app stores.

Windsor estimated more than $50,000 was invested to introduce both the online and mobile options. No government funding was provided for the projects.

The original FastWebCheckin system has “helped tremendously” with patient flow and wait times since its launch and Windsor is expecting the mobile version to do the same.

About 5% of overall check-ins are now coming from the app.

The new “FastWebCheckin” APP will instantly reserve a place for patients in a Primary Care Niagara virtual waiting room. It will project a time range for their visit and even link them to a

GPS map to the Clinic office. It’s fast, and it’s simple to use. It is available for download to any smart phone, by searching “FastWebCheckin” in the APP stores. The APP will work on all

iphones, devices running Android 4.0 and higher and Blackberry 10 operating systems.

Windsor encouraged patients who use the app to continue to provide feedback so adjustments and improvements can be made where necessary.